Privacy Policy

We're pretty straightforward about this - your info helps us make your mountain getaway awesome. Specifically:

• Processing your reservations and handling payments securely
• Confirming bookings and sending you important updates about your stay
• Setting up spa appointments, dinner reservations, or guided tours you've requested
• Remembering your preferences for future visits (if you're cool with that)
• Sending occasional promotions or seasonal offers (you can opt out anytime)
• Improving our services based on feedback and usage patterns
• Meeting legal requirements and keeping accurate records

Security's a big deal to us. We've got multiple safeguards in place:

• Encrypted connections - SSL certificates protect data transmission on our site
• Secure payment processing - we partner with PCI-compliant payment providers
• Limited access - only trained staff who need it can view your personal info
• Regular updates - our systems get patched and monitored constantly
• Physical security - our servers and records are kept in secure facilities

Real talk though - no system's 100% bulletproof. We do everything we can, but if there's ever a breach, we'll let you know ASAP and help you through it.

We're not in the business of selling your info. However, we do share data with certain partners to keep things running smoothly:

• Service providers - payment processors, booking systems, email platforms
• Activity partners - tour operators, ski rental companies, local guides we work with
• Legal obligations - government agencies if required by law or court order
• Analytics tools - platforms like Google Analytics to understand how people use our site

Everyone we work with signs agreements to protect your data. They can't use it for their own purposes or sell it to others.

Yeah, we use cookies - but not the chocolate chip kind. These are small files that help our website work better:

• Essential cookies - needed for basic site functions like keeping you logged in
• Performance cookies - help us see which pages are popular and if there are errors
• Functionality cookies - remember your preferences and settings
• Marketing cookies - track if you came from an ad, help us show relevant offers

You can disable cookies in your browser settings, but heads up - some parts of our site might not work as smoothly.

Most browsers accept cookies automatically, but you've got control over this in your settings.

Your data, your rules. Here's what you can do:

• Access - request a copy of what personal info we've got on file
• Correction - ask us to fix any incorrect or outdated information
• Deletion - request we delete your data (except what we legally need to keep)
• Opt-out - unsubscribe from marketing emails anytime with one click
• Object - tell us if you don't want certain types of data processing
• Portability - get your data in a format you can use elsewhere

To exercise any of these rights, shoot us an email at reservations@faylarethquinthor.info or call us. We'll get back to you within a few days.

We don't hoard your information forever. Here's our general approach:

• Booking data - kept for 7 years for accounting and tax purposes
• Marketing preferences - until you unsubscribe or ask us to delete
• Guest preferences - as long as you're an active guest (stay with us or engage)
• Website analytics - aggregated data kept indefinitely, but it's anonymized
• CCTV footage - typically 30-90 days unless needed for security issues

Once we don't need your data anymore, we securely delete or anonymize it. Some stuff we're legally required to keep longer - Canadian tax laws and all that.

We're based in beautiful British Columbia, Canada, but we welcome guests from all over the world.

If you're visiting from outside Canada, your data's protected under Canadian privacy laws (PIPEDA). These are pretty solid and offer strong protections.

For our European guests - we respect GDPR requirements. You've got all those rights mentioned earlier, plus you can lodge a complaint with your local data protection authority if you feel we're not handling things right.

Your data stays on Canadian servers mostly, but some service providers might store stuff elsewhere. Rest assured, we only work with countries that have decent privacy standards.

We love hosting families, but our website and direct bookings aren't designed for kids under 13 to use on their own.

If you're booking for your family, you're responsible for providing info about your children. We'll only collect what's necessary - like ages for appropriate room setup or dietary needs for meals.

If we discover we've accidentally collected data directly from a child under 13, we'll delete it promptly. Parents, if you think this has happened, reach out to us right away.

Things change - new laws, new tech, new services. We might update this policy from time to time.

When we make changes, we'll update the date at the top of this page. If it's something major, we'll send you an email or post a notice on our site.

It's a good idea to check back here occasionally, especially if it's been a while since your last visit. By continuing to use our services after changes are posted, you're agreeing to the updated policy.